My Cozy Outdoors – Shipping & Delivery Policy
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At My Cozy Outdoors, we want your shopping experience to be easy, transparent, and worry-free. That’s why we keep our shipping simple with two clear options:
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Free Shipping – available on most products.
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Flat-Rate Shipping Fee – applies only to certain brands or oversized products, clearly shown at checkout.
You’ll never encounter hidden fees or surprise charges.
Free Shipping
Most of our products ship free of charge to the continental United States (lower 48 states). Whether you’re ordering a small accessory or a larger outdoor feature, if the product qualifies for free shipping, there is no minimum purchase required.
Flat-Rate Shipping (Select Brands & Products)
Some of our premium or oversized products come with a flat-rate shipping fee. This fee:
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Is clearly listed on the product page, so you’ll know before adding to your cart.
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Is automatically added at checkout — no guesswork.
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Covers the additional costs of freight, handling, and delivery of heavier or specialty items.
We believe in upfront transparency, so you’ll always see the shipping cost before completing your order.
Order Processing & Delivery Timeline
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Once your order is placed, you’ll receive an Order Confirmation Email.
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Most products ship within 2–7 business days.
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Larger custom items may take longer, and we’ll notify you with updated timelines if that’s the case.
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As soon as your order ships, you’ll receive a Tracking Number via email so you can follow your delivery every step of the way.
Shipping Coverage
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We currently ship to the continental U.S. (lower 48 states).
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For orders going to Alaska, Hawaii, or Puerto Rico, please reach out to us for a custom freight quote.
Receiving Your Delivery
To make sure your order arrives safely:
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Inspect your delivery before signing for it. If there is visible damage, note it with the driver and contact us immediately.
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Count all boxes and packages to make sure everything listed has arrived.
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Report missing items within 48 hours, and any concealed damage as soon as possible after opening your package.
This helps us resolve any issues quickly with the carrier or manufacturer.
Shipping Delays & Communication
While most orders ship smoothly, delays can occasionally happen due to:
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Weather conditions
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Supply chain challenges
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Manufacturer lead times
If your order is delayed, we will contact you promptly with:
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The reason for the delay
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Updated estimated shipping dates
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Options to proceed or cancel if the new timeline doesn’t work for you
Our Promise
At My Cozy Outdoors, we believe shipping should be simple, affordable, and transparent. Whether your order qualifies for free shipping or carries a flat-rate fee, you’ll always know the cost upfront — no surprises at checkout.
Need Help?
Our customer care team is here to assist with any shipping or delivery questions. Contact us anytime at support@mycozyoutdoors.com.
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