Shipping and Order Policy

Shipping & Delivery Policy

Please review our Shipping & Delivery Policy before placing your order. If you have any questions, text or call us at (307) 200-8752 (Mon–Sat 9am–5pm PST) or email support@mycozyoutdoors.com

Shipping Options

Most products ship directly from the brand’s warehouse, so shipping times depend on the brand.

Free Shipping

Free shipping is available on most orders. Exclusions apply (including SaunaLife and the brands listed below, and other items as noted on product pages).

Delivered by the Mile

Irontown Modular: first 250 miles included (650 miles in California), then $12.75 per mile
MCO Pools: 250 miles included for pools, 100 miles for spas, then $5.50 per mile
Sweaty Yeti: 250 miles included from Spanish Fork, Utah, then $3.50 per mile

Additional delivery fees may apply for:

Rural or hard-to-access locations
Narrow roads, steep grades or long driveways
Areas not accessible by standard freight trucks

Shipping Locations

We currently ship within the lower 48 United States only. For Alaska, Hawaii and Puerto Rico, please contact us for a freight quote.
We do not offer international shipping.

Order Processing & Shipping Timeline

Orders are confirmed via email after checkout
Payment is pre-authorized, then confirmed with suppliers
If unavailable or backordered, we will notify you and void the authorization

In-stock items ship:

1–3 business days: American Fyre Designs, American Made Grills, American Outdoor Grill, Bromic, DuraVent, Empire, Fire Magic, Golden Designs, Grand Canyon Gas Logs, Le Griddle, Lexington Hearth, Majestic, Modern Flames, MSpa, Napoleon, Osburn, Primo, Real Fyre, Summerset, Superior, The Plunge Supplier, Valcourt, Wildfire
5–7 business days: Monessen, SimpliFire
7–10 business days: Finnmark, Harvia, Hukka, Huum, Kolo, Narvi, SaunaLife, Saunum
Contact us for lead time: Liberty Spas

Shipping time is on top of processing, usually 2–7 business days. Golden Designs can take 10–16 business days to the Midwest and East Coast.

Built-to-order items:

The Outdoor Plus / Videl: 4–5 weeks for fire features, 2–3 weeks for pans and burners
Detroit Radiant: 8–16 business days
MCO Pools: 4–5 weeks
Irontown Modular and Sweaty Yeti: contact us for current build time

Built-to-order items can only be changed or cancelled before the build begins.

Delivery Timing

All delivery dates are estimates only
Delays may occur due to carriers, weather or supply chain factors
We recommend ordering well in advance for time-sensitive deliveries

If your order is delayed, we will contact you with an updated estimate and the option to cancel. My Cozy Outdoors is not responsible for carrier delays, lost shipments, or transit damage, but we will help you with the claim.

Freight Delivery Information

Most large items ship via freight carriers
Residential deliveries include lift gate service and appointment scheduling
Freight deliveries are curbside only

Important:

Drivers do not bring items inside homes, garages or backyards
Customers must be present to receive deliveries
Missed deliveries may result in re-delivery or storage fees
SaunaLife large saunas (G11, G6, CL12G) are too heavy for a lift gate. A forklift is required on site.
MCO Pools arrive on a flatbed truck. A crane must be ready on site to unload the pool.

Inspecting Your Delivery

You must inspect your shipment at the time of delivery, while the driver is there:

Check for damage or missing items
Note any issues on the delivery receipt before signing
Take photos of any damage

Signing a clean delivery receipt may void claims.

Damaged Shipments

If damage occurs:

Note all damage on the delivery receipt
For severe damage, write “Refused due to damage” on the receipt and contact us right away
Keep the damaged item and all original packaging
Send photos and delivery details to us within 2 business days
Damaged items must be returned within 30 days. If not returned within 30 days, the return is void

We will assist in filing a claim and arranging replacements.