Refunds, Returns and Cancellation Policy

Returns & Refunds

Thank you for your purchase. We hope you’re happy with your order. If you are not completely satisfied, you may return eligible items for a refund in accordance with the policy below.

Returns

You may return items within 30 days of delivery. Items must be returned in new, unused condition, in the original packaging with all parts and manuals included.

Items cannot be returned after 30 days, even if unopened.

Return Process

To start a return, please email support@mycozyoutdoors.com with your order number to get a Return Merchandise Authorization (RMA) number. We need approval from the supplier before a return can begin, so every return must have an RMA number first.

Once approved, securely pack the item in its original packaging and ship it to:

[Return Address]Attn: Returns
RMA # ______

Customers are responsible for all return shipping costs
We strongly recommend using a trackable shipping method
Returns must be approved before shipping

Refunds

Once your return is received and inspected, we will process your refund. Refunds typically appear on your statement within 3–7 business days after inspection. You will be notified by email once your return is completed.

Shipping fees charged on your order are not refundable, whether a flat shipping fee or a custom quoted shipping fee
A 25% restocking fee applies to all eligible returns
A 2.9% processing fee is deducted from refunds (payment processor fee)

Cancellations

Orders cancelled before shipping are subject to a 2.9% processing fee
Once an order has shipped, the standard return policy applies

Backordered Items

Backordered items are those not currently in stock where you have agreed to wait for fulfillment.

Cancellations of backordered items are subject to a 2.9% fee (payment processing costs)
All lead times are estimates and subject to change

Exceptions & Non-Returnable Items

Damaged or defective items: Please contact us to arrange a replacement or refund
Sale items: Final sale and not eligible for return
Custom or made-to-order products: Final sale and not eligible for cancellation or refund

Custom and made-to-order items (including pre-fabricated kits requiring approval) are built specifically for your order and enter production shortly after purchase. These items are covered under warranty to ensure proper functionality.

Irontown Modular, MCO Pools and Sweaty Yeti products are custom built for each order and fall under this policy.

If you are unsure whether your item is custom or made-to-order, please contact us before purchasing.