Returns & Cancellation Policy

 

30-Day Money-Back Guarantee

You can return items within 30 days of receipt for any reason. To initiate a return, please email support@mycozyoutdoors.com with your order number.
Please note:

• Shipping charges are not refundable, and a 25% restocking fee applies.

• Returns are only accepted for unused products in their original packaging.

• Items cannot be returned after 30 days, even if unopened.

 

 

Refund Policy

We strive to make returns easy:

• Contact us to start the return process.

• Once we receive and inspect the item, you’ll receive a refund minus shipping and restocking fee.

• Orders canceled or refused after shipping may incur additional fees. 

 

Ineligible Returns:

• Clearance or sale items

• Used, modified, or damaged products that are no longer resalable 

 

 

Cancellation Policy

• Cancellations before shipping are accepted with a 5% processing fee deducted from your refund.

• Once shipped, standard return policies apply. 

 

 

Refund Processing

• Refunds are issued after the item has been inspected by our suppliers.

• Refunds typically appear within 3–7 business days on your statement.

• Restocking fees are non-refundable. 

 

 

Additional Terms

• Inspect your package upon delivery and report any damage within 24 hours. 

• You’re responsible for return shipping costs and ensuring the item safely reaches us.

• If you’re considering a chargeback, please contact us first so we can resolve any issues—this helps avoid unnecessary disputes.

 

 

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Policy Overview Table