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LOVE this suana. Maya and Norse Steam Team were amazing to work with!
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- Description
- Features
- Which Fireplace Do I Need?
- Specifications
- Manuals / Catalogs
- FAQ
- Shipping / Freight / Return Info
Majestic Ruby Platinum: a gas insert with flames wrapping around hand painted logs
The Majestic Ruby Platinum is a direct vent gas insert for an existing hearth. An insert slides into the wood burning fireplace you already have and turns it into a sealed gas fireplace. It comes 30 inches wide, with a window about 28 by 16 inches. A raised burner wraps flames around hand painted logs. LED lights beneath the logs have three brightness levels. It puts out up to 27,000 BTU for warmth in a living room or den.
Ask us before you order whether you need natural gas or propane. Direct vent means a sealed pipe runs up the old chimney to the outside. It brings in air for the fire and carries the exhaust out, so the fire never uses the air in your room. It lights with a button. On the page you pick the arched front and the surround size and finish. The surround is the trim around the insert. You can add a brick or glass lining, a screen, or a remote. Considering another model? See the Majestic Ruby gas insert. The Majestic Ruby Platinum ships free from My Cozy Outdoors with No Sales Tax (except WY) and the full manufacturer warranty.
Features
- Elevated Burner: Patent-pending burner with flames that wrap around logs, providing the natural look of a wood fire.
- Direct Vent Technology: Removes any fumes or combustion exhaust efficiently and effectively from your home.
- LED Ember Bed: LED ember bed with three brightness levels lets you set the perfect mood.
Which Fireplace Do I Need?
Fireplace Finder
Answer a few quick questions and we’ll show you the right kind of fireplace for your home or backyard, plus the models that fit.
Where will your fireplace go?
What kind of fire do you want outside?
How do you want it built?
Outdoor fireplaces come two ways: a finished piece you set in place, or a firebox that gets built into a wall.
How big a fireplace do you picture?
Measured by the width of the fire opening, or of the whole unit for ready-made pieces.
What kind of fire do you want?
Not sure yet? Pick “Help Me Choose” and we’ll ask two easy questions.
Do you have natural gas at home, or would you use a propane tank?
Which sounds most like you?
What type of unit do you picture?
Can a vent pipe go through an outside wall or the roof?
Gas fireplaces either vent outside (direct vent) or need no vent at all (vent-free).
What matters most to you?
How big is the space you want to heat?
Enter the square feet of the room, or of the open area the fire will warm.
sq ft
×
What are your winters like?
How tall are the ceilings?
How well insulated is the space?
Is it an open floor plan?
How will you use the heat?
Which look do you like best?
|
Specifications
RUBYP30IL | RUBYP30IN | RUBYP30IN-BIR
Ruby Platinum 30
| Specification | Value |
|---|---|
| BTU/hr Input | 27000 |
| Viewing Area | 27-1/2″ x 15-15/16″ |
| Minimum Opening Depth | 15″ |
| Minimum Opening Height | 21″ |
| Minimum Opening Back Width | 20-1/8″ |
| Minimum Opening Front Width | 31-5/8″ |
Manuals / Catalogs
- Fireplace Guide – Inserts – Product Brochures
- Fireplace Guide – Inserts (spreads) – Product Brochures
- Ruby Platinum 35 – Architect Guides
- Ruby Platinum Series – Installation Manuals
- Ruby Platinum Series (Canadian French) – Installation Manuals
- Ruby Platinum Series – Owner’s Manual
- Ruby Platinum Series (Canadian French) – Owner’s Manual
- Ruby Platinum 30 – Service Parts
- Ruby Platinum 35 – Service Parts
FAQ
What is the elevated burner on the Ruby Platinum?
It is a patent-pending burner raised into the log stack so the flames wrap around the hand-painted logs instead of licking up behind them. That wrap is what gives the fire the natural look of burning wood, and it is the heart of what Majestic calls its most authentic insert.
How do the logs earn the authentic label?
The logs are hand painted, with the color and char detail that sells realism up close, and they sit in a natural, cozy glow rising from the ember bed below. Majestic bills this as the most authentic gas fireplace insert it makes, and the log work is a large part of why.
How adjustable is the LED ember bed?
Three brightness levels let you tune the glow beneath the logs from a faint smolder to a bright, fresh-coals look. It is a small control that changes the mood of the entire firebox, and it keeps the hearth visually alive even when you run the flames down low.
How much heat does this insert produce?
The burner draws 27,000 BTU per hour, delivered through a sealed, efficient firebox, so far more of that energy lands in the room than an open hearth could ever manage. For the living rooms and dens where inserts usually end up, it is a comfortable, steady output.
Does that realism come at a premium price?
Majestic’s own pitch is that the Ruby Platinum delivers its efficiency and ease without the high price tag, and the positioning holds up against comparable fireplace inserts. You are paying for burner technology and log artistry rather than a luxury badge, which makes the value case an easy one.
Can an insert really become the room's focal point?
This one is designed to. The firebox maximizes your fireplace opening for a large and impressive view, a 27-1/2 by 15-15/16 inch window onto the fire, so the hearth commands the room again instead of sitting dark and forgotten. Design options help it settle into the surrounding decor.
Is a gas insert practical for everyday use?
Very, and that is really its argument. This insert was built around efficiency and ease, so lighting a fire becomes a daily comfort rather than a weekend project. No hauling, no tending, just a wood-look fire with a modern burner behind it, ready every single evening you want it.
Shipping / Freight / Return Info
Same-Day / 24 hour shipping
Same-Day/24 hour shipping - If we have the product in stock, we can ship same day if ordered before 12pm Monday - Friday (CST).Freight Claims Policy
- Open and inspect the order while the delivery driver is present. If delivery driver does not provide sufficient time to do so, please notate the delivery receipt.
- By signing the delivery receipt without noting any damage or missing items, you confirm that your order arrived complete and in excellent condition.
- Record any damage or missing pieces directly on the delivery receipt.
- Do not discard damaged item(s) or any original packaging. For severe damage, write “Refused due to damage” on the delivery receipt and contact us immediately.
- Report any damage within two business days, including delivery details and photos showing the issue
- Damaged item(s) must be returned within 30 days. Failure to return them will result in a charge to the original payment method.
Return Merchandise Authorization Policy
- Submit your return request within 30 days of delivery.
- You will receive an email within 1-2 business days confirming whether your return request has been approved or denied.
- Please also note that a 20% restocking fee may apply to approved returns
- If approved, you will receive an itemized Return Authorization, return shipping labels (if requested), and detailed instructions within 1–2 business days
- From the date this email is received, you will have 14 days to return the product.
- Once our distributor receives and inspects the returned item(s), your refund will be issued within 1–2 weeks
- Items returned outside of this process or time frame are not eligible for a refund.
Customer Reviews
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What Our Customers Say
D
A sauna turns your garden into a spa oasis. We debated it for a while, but after renovating our house, we pulled the trigger and bought a sauna from Norse Steam and Maya. She was always super responsive and helpful throughout the process. Don't kid yourself, getting a really nice sauna is not that easy. Sizing and heating need to be figured out, as does the building, but we have always had a helpful partner on our side. She never upsold us on anything we didn't need, and we got some nice freebies when the sauna was delivered. And now we can really enjoy every moment in our garden.
KF
I'm really happy with my sauna purchase. Maya gave above and beyond excellent customer service. She wasn't pushy and gave impressive followup after the delivery to make sure everything was just right.
DE
I enjoy my FD2 Sauna with Red Light, Infrared and radiant heat. Use it 5x a week and my post workout soreness is minimal and sleep great. Maya at Norse Steam was excellent to work with.
B
We purchased the 3-person sauna for our outdoor garden. We chose the cube sauna for the aesthetic and could not be happier.
I assembled by myself except for the 2 large panels (requires a few people). Instructions were good - took me two partial Saturdays to complete and a few hours to unpack and organize in advance of assembly. Had my elec. add a NEMA enclosure on the back for the controller and power for lights and a 2nd panel for the wireless control.
Customer service was excellent
MP
Awesome Sauna and Awesome Company and Experience purchasing it from Maya!
After much research I chose the Finnmark FD-2 and it has met and exceeded all my expectations! Easy to assemble and it functions great - just as advertised. I highly recommend it for home use!
EA
Recently purchased the Finnmark one person after much research. Extremely happy with it and the ordering process. Maya was very responsive and helpful during the process and keeping us updated while we waited for shipment. There were several places I could have ordered this, but i chose Norse Steam based on the communication and customer service which was fantastic. The shipment was also excellent. The setup was pretty seamless for two people - but the best part is the sauna experience 10/10
G
Maya is amazing - super helpful and responsive. Looked at many stores, these guys have the best prices and service. Highly recommend
GR
Norse Steam, and specifically Maya, were extremely helpful as I was making the decision for our Sauna. I was able to get all of the necessary details to make a decision as construction was happening in my backyard to make space for it.
We absolutely love the CL7G. It is extremely comfortable for 6 people (can fit more less comfortably). The Thermory Spruce and Aspen in the interior smells great. The lighting is lovely. We paired the CL7G with the Harvia Spirit 10.5kw.
RS
Had great experience shopping at Norse Steam for the new heater. They had very good deal, with rocks. Customer service was good, and responded very fast with my questions. Received the heater, and it looks good, and the quality seem to be great. Will install soon, and am very excited to start experiencing sauna the way it ment to be
O
positive purchase experience - Harvia Legend 150 SL woodstove
thanks Norse Steam for flawless transaction - I got instant replies on my questions, received competitive price on the wood stove and got it delivered within two weeks!
Can highly recommend Norse Steam for others.
JR
Smoking Hot Tub!
I got the Norse Steam SaunaLife wood-fired hot tub, the S4N model, and its been seriously great. It heats up quicker than I expected, usually around an hour and a half, and once its hot, it stays that way for a good long while. The wood-fired system is simple to use, and honestly kind of fun.
The tub itself feels solid and well put together. The thermo-spruce exterior looks beautiful in person, and the fiberglass interior is smooth, deep, and easy to clean. Its the kind of setup that just works without a bunch of fuss, which I really appreciate.
Also, the team at Norse Steam was genuinely great to work with. Super helpful, quick to respond, and made the process really easy from start to finish. It felt like they actually cared that I was happy with it. The tub has totally become a go-to way to unwind, and I wouldnt change a thing.
S
Maya was so knowledgeable and responsive
Maya was so knowledgeable and responsive. She helped me understand the product options and found a fantastic solution that fit our needs. Her follow through was very helpful and made us comfortable with our decision. We are extremely happy with the end result!
W
Great service
I recently purchased the Harvia Club sauna equipment, and I am thoroughly impressed with both the product and the customer service experience. The heaters robust performance and durable stainless steel construction make it ideal for larger sauna spaces, providing consistent heat and a relaxing environment. Its compatibility with advanced controls ensures a personalized sauna experience every time.
The customer service team was exceptional, prompt, knowledgeable, and helpful throughout the purchase process. They ensured smooth delivery and provided clear guidance on installation and operation. Overall, I highly recommend Harvia Club for anyone seeking premium-quality sauna equipment backed by excellent support!
BT
Great Sauna & Purchase Experience
Great experience purchasing Finnmark FD-2 from Norse Steam. Good communication and easy to assemble. Temperature increases quickly (30 minutes or less to 140) and maintains well. So far this has been a great purchase.
M
Great sauna and great customer service
We purchased the Finnmark SD-1 sauna. Maya was extremely helpful with the purchase. We had an issue with the sauna not reaching the maximum temperature, and Maya connected us with the appropriate technician that explained how to correct the issue. The sauna now heats to the maximum temperature (170 degrees) in less than an hour, and it is a great unit. We are very happy with it, and we would definitely purchase from NorseSteam if we needed any other items.
JK
Sauna Review
I recently purchased a sauna from Norse Steam, and I couldn't be more impressed with the entire experience. From start to finish, their customer service was exceptional, and Maya deserves special recognition for her outstanding support!
Maya was incredibly knowledgeable and patient, answering all my questions about the sauna features, installation process, and maintenance. She went above and beyond to ensure I selected the perfect model for my home. Even after the purchase, Maya followed up to make sure everything was running smoothly and that I was satisfied with my sauna.
The sauna itself is top-notch beautifully designed, durable, and easy to use. It's clear that Norse Steam takes pride in the quality of their products and their commitment to customer satisfaction.
If you're considering a sauna, I wholeheartedly recommend Norse Steam. With their excellent customer service and high-quality products, you're in great hands. Thank you, Maya, and the entire Norse Steam team for a fantastic experience!
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